I have a Sense and an iPhone 11 Pro.
1.) After the last firmware update, my Sense’s floor count is dramatically inaccurate. It frequently counts 150+ flights in a day, which is grossly over-exaggerated. How does one fix this? Or did the latest firmware update render my Fitbit defective? I have read a lot about how atmospheric changes can effect floor counts. A handful of floors being added to a daily count due to atmospheric changes is one thing, but hundreds of floors is unacceptable.
2.) Although the HR monitor worked well in the beginning, it now regularly misreads my heart rate. I have attempted different arm locations and varying levels of band tightness with no improvement in results. I recognize that Fitbit disclaims that it’s heart rate monitors are not always accurate, but the degree of inaccuracy renders the calorie function almost useless. I frequently see readings 20–40 bpm lower than my actual heart rate, even during activities that do not require weird wrist positions or lots of grasping. How does one fix this issue, or is my Fitbit defective?
3.) Via the app, I cannot find any way to message Fitbit support directly. From what I can discern, direct messaging is only available via Twitter (for which I do not have an account, nor do I want one). The next best avenue is via these community forums, which feels at best indirect. Is there a direct contact email listed somewhere? Why is a direct contact to technical support not available via a well-publicized email or in-app messaging?
*Frustrating follow-up: after two attempts to submit this message (which failed due to various errors that needed correcting re: my labeling), I received another error claiming that I was “post flooding” because I tried submitting a post more than 2 times within 60 seconds. How is it that this could be “post flooding” when the attempts were denied based on your posting parameters? Merely editing to ensure compliance with your posting rules is not a “flood”, because the posts weren’t accepted in the first place. This is a frustrating issue and also likely to demotivate your customers from submitting technical support requests due to either confusion or frustration.
