Inaccurate stats since update for potential battery overheating issue

[MrsHarris]

Since the mandatory update due to a potential battery overheating issues, my step count has been off, mileage, and heart rates.  All are significantly lower than prior to update.   Normal step count is around 2500 for one mile and heart rate zones of 130 to 160 during walking at a pace of around 19 to 20 minutes per mile.  Now I can walk over 2 miles and steps are 3300 when they used to be at least 5000.  Stride was manually changed and i rven tried allowing to auto track stride.  Neither made a difference. Heart rate is normally around 130 to 160 and now I can barely hit 120.  These inaccuracies throw my stats off for cardio load and hitting goals.  I have logged out, restarted phone and watch, un-installed and reinstalled app.  Syncing doesn't help.  Syncing when it works causing a huge decrease or increase in step counts and is not accurate.  It also only changes step count and does not correct the heart rate issues. Trying to change exercise data doesn't save even though you save it reverts back to original record. the closest I can get to a normal step count is to delete my activity I tracked and manually enter it.  Sometimes that works sometimes not. Should not have to keep trying to resolve thoese issues on my own.  Should not have to take all these screen shot to prove what everyone else is already saying.  It is obvious the latest update whichbwas forced has caused all these issues and  significantly decreased the battery life to just over 1 day when prior i got about a week of battery.  I could have just opted for the google and samsung of i wanted to do a daily charge.  All of this worked fine prior to updating my watch.  Since then stats are incorrect.  I chose sense for features and battery life opposed to Google or samsung after doing a lot of research. i had better tracking with the $20 smart watch than i do with this one.  I should have to get a new watch when this one worked just fine prior to forcing me to update even though I wasn't having an issue with my battery. And $50 compensating is not enough considering I will need to get a while new watch so in essence I haven't had this one quite a year yet and am out over $200 I could have spent on a different watch.

[Guy_]

Hi @MrsHarris - if you are within warranty immediately request a replacement watch.

It is possible that a restart will partially resolve the battery problem, or even a factory reset, but a known faulty watch should not have to undergo a deterioration instead of being replaced.

As regards steps and other measurements this might be due to a recent problem at Google see Unreliable step counting bug which seems fixed now.

[MrsHarris]

I could have sworn i already said that to include deleting and reinstalling the fitbit app.  It did not work.  I am unaware of a warranty or how to obtain the replacement.

[Guy_]

@MrsHarris - please contact Support, Product help, Contact us (at the bottom), via the link below when viewing the post in the forum. 

[MrsHarris]

It has not been fixed.  I have restarted.  The only way to even get remotely close to accurate step is not track my walks.  It's way closer but not 100%.  And when I do that it throws my cardio load calculations off.  I have requested a replacement the response I got was after careful review you are eligible for a $50 reimbursement click here.  That link doesn't work.  I tried again yesterday even requested a call which I never got and chatting is useless.  They say enough to make you feel good then we'll after the 24 hr reply time they promise you, you don't get any resolve.  They obviously do not read chats or they would have known I didn't want reimbursement I wanted an actual watch.  What does $50 do when my watch costed way more and doesn't operate as it did prior to the update.   I need a watch or a full refund so I can get a different watch which unfortunately will not be fitbit.  Now I will need to sacrifice my battery life for a more expensive watch.  I chose this watch for the battery life because there are so many other options out there not many with more than 1 day of battery.  I used to get a week not it's barely 2 days and I don't have snore detection always in display,  microphone or any of the other features on that kill batteries