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Incorrect GPS distance-Sense

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‎12-02-2021 02:37 - last edited on ‎12-08-2021 14:59 by Fitbit Moderator

‎12-02-2021 02:37 - last edited on ‎12-08-2021 14:59 by Fitbit Moderator

Hi,

 

On my Fitbit Sense I have set a lap time for every 1km for running. I have noted that 50  - 70 percent of the time a lap time is marked for 1.01km.

 

Can we get this fixed? I've never seen this on any other GPS tracking fitness watch.

 

Moderator edit: updated subject for clarity

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‎12-08-2021 14:58

‎12-08-2021 14:58

Thank you for visiting the Fitbit Community, @dk1909.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense.

 

If you haven't done so, please restart your Watch by following these instructions.

 

In addition, please follow the troubleshooting steps in this article in the menu "How do I get my Fitbit device to connect to GPS?".

 

For more information about how accurate is the GPS data captured by our Fitbit device, please visit this site.

 

Hope this helps.

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‎12-09-2021 22:40

‎12-09-2021 22:40

This is because when it is counting the distance, it marks the lap as soon as the value goes over 1 km. For example, let's say the previous count was 0.99 km, and the next count could be 1.00 km or 1.01 km.

p.asc.hk
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