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Is anyone else finding Sense steps being deleted?

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‎04-27-2021 13:19 - last edited on ‎10-11-2021 13:31 by Fitbit Moderator

‎04-27-2021 13:19 - last edited on ‎10-11-2021 13:31 by Fitbit Moderator

Have had my Fitbit not even a month. It used to count fine, if anything under counter but only by around 10% so I just ignored.

 

Last week it randomly added 10000 steps two days but seemed to stop doing that after two days and I just deleted those steps myself and ignored it.

 

This week however, I'm having steps being deleted!

I look at my Fitbit, it reads about 5000 steps.

I walk maybe another 15 mins, look at my Fitbit to sync.

I'm down to 4000 steps.....

 

Got home and was told I'm at 8600 steps (having lost over 2000 so far today!) 

An hour later I sync the Fitbit to my phone and...

7029 steps.

What the hell is going on?! 

 

Is anyone else experiencing the same? I used to have a charge 3 then a Versa 2, neither had this issue! I know this isn't supposed to be happening!

 

Moderator Edit: Clarified subject

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‎10-06-2021 04:28

‎10-06-2021 04:28

Mine just added 10,606 steps while sleeping in a 15 min period. Can't figure out why or how to delete them. Also shows I walked 4 miles this morning when every other morning it shows less and today I had paused it and forgot to turn it. Ack on for about .10th of a mile. 🤷🏼‍:female_sign: my weight isn't syncing properly either. I'm getting frustrated and about to buy something different. 

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