Issues with settings on Sense

[budomama82]

Letting you know that after a month I have my new Sense. Happy that I have it. Already having issues with the settings 😳. Hoping to resolve soon

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @budomama82. It's nice to see you around.

I wanted to let you know that I've moved your post to this new thread to keep the forums on-topic. Thanks for keeping me posted and I'm glad you've received your replacement. Before anything else, please note that you'll need to wait a few days to receive the latest firmware update which will allow you to access the settings and use its apps. I understand how you're feeling and if the issue persists after installing the update, please provide me with more details and any step that you've tried so I can continue helping you with this.

See you around.

[budomama82]

Thank you for your response 😊

Sleep logging is all over the place. I'm not sure what is happening with the Sense. Or is it the app? I have been wearing another tracker since the Sense was gone for so long and I'm getting values that look normal for me. So 🤷🏼‍:female_sign:

[LizzyFitbit]

Hi @budomama82. It's good to see you around.

You're welcome. I'm sorry you've gone through this experience with your replacement and thanks for the details provided. I was checking your details and I noticed you already have a case created with our Support team. Because they have access to your watch's behavior, please keep the communication with them as I'm sure they'll continue helping you with this matter.

[budomama82]

Hi @LizzyFitbit ! The support team asked me to restart the Sense and sent links for me to read. Kinda disappointed as the questions I have shouldn't require me to do homework. The tracker readings are all over the place. I've had a tracker since December and was able to wear it and monitor function most of that time . I have issues that I would hope support would be able to help me resolve. Guess they have more issues than time🤷🏼‍:female_sign:

[LizzyFitbit]

Hi there, @budomama82.

Thanks for keeping me posted and I'm sorry for the experience that you had with our Support team. Every feedback shared in the forums helps us to improve our services, and yours won't be the exception. In regards to your case, while I understand where you're coming from, I'd encourage you to keep the communication with our team, they have the proper tools to investigate your watch's behavior. I'd also forward your posts so they can have all your details and determine what can be done to bring you back on track. 

Have a good day.