Learn more about stress score

[KateFitbit]

Want to learn how your stress score is calculated? Not seeing your stress score? Don't stress!

Check out help article on how do I track and manage stress with my Fitbit device. 

[johnduggins]

Any of you on the boards here have problems seeing you Stress Management Score? I've got zeroes across all of my days.

[wookietim]

You do have to let it track your stuff for 3 days before it starts that.

[mlaerek]

@wookietim Do you mean running the EDA scan for 3 days or just wearing the sense for 3 days?

[wookietim]

I *thini* wearing it for 3 days. The EDA scan ought to give you numbers right away but the daily stress score comes from blood oxygen, activity, temps and so on and that takes 3 days or wearing to establish baselines and then you get the number from that on the morning of day 4.

[mlaerek]

Perhaps there’s an issue with the Fitbit app itself? I’m able to look at the EDA scan results on my Sense, but nothing shows up on the app itself other than my manual log of how I’m feeling.

Can someone take a look?

[johnduggins]

Day 5 was the winner for me. I put it on Friday and woke up today with the score in place. After four sleep cycles, it had enough data to populate.

[Shelbyluv2]

I’m having the same issue, except the first three days I got scores and now nothing but zeros. 

[Beezy1978]

I’m on six nights and days now with no score. I just keep waiting for it to appear. ☺️

[Beezy1978]

Ty John, I’m at a week tomorrow, so fingers crossed it’s there in the a.m.! 😃

[mlaerek]

I’ve worn the Sense for about a week...still nothing. 

[forthewatch]

I noticed it is very important to wear the band correctly. For me the watch did not record sleep or other data if the band got lose during sleep. So I made sure the band stay intact on the arm and not moving during sleep.

[GigiSanchez]

I got score for a few days and now it has stopped. 

[Beezy1978]

Any luck now?

[Beezy1978]

I’ve been with Fitbit for over five years. I’m certain I’m wearing my tracker correctly, but thank you. 🙂

[LMCCARROLL8110]

I called about this yesterday and at first customer service thought I was talking about EDA and I said no stress management. It took her a while to understand what I was taking about.

Then she told me it must be because I wasn’t a premium member. I told her I was a member and so she moved on 😕

so last thing she had me do was log out of the app and update ( which I didn’t have any) so I re-installed it just to be thorough, and then restart my Fitbit. So I did that. When I got back into the app the score was there and my assessments. Well today I just looked and it’s all missing again, even yesterday’s.

super frustrating. It was exciting to see the data even if it isn’t super specific.

[LMCCARROLL8110]

It seems to be back today but only yesterday. So weird.

[mlaerek]

after calling customer support multiple times, i was told to send my sense back to fitbit for a replacement. i ended up getting a replacement at the retailer from which i purchased it. this resolved my inability to set up fitbit pay, but still no stress management score.

based on the above thread, the fact that everything else (exercises / activities, steps, heart rate, sleep, skin temperature, etc.) has been syncing without issues for me, and my understanding of how the stress management score is calculated, i'd guess that there is some software glitch within the fitbit app / platform. i don't think that the sense has the capability to process all of the data it collects to calculate a stress management score and find it really difficult to believe that i've worn two different senses with the same exact issue.

@LizzyFitbit, not sure if you are the correct person to direct this to, but could someone take a look at this?

[JC800509]

The last couple of days I have not got a stress score. Not sure if anyone else is experiencing this as well 

[mlaerek]

I’ve never received once since I got the Sense kn 9/25. I escalated this issue to tech support last week-ish, as this is not the first thread where this issue has been raised. No updates unfortunately at this time.