Learning experience after factory reset of Sense

[isosika]

I got problem with fuctionatily os Sense.

Tried to get help- email not possible but online chat is.

I even did factory reset after everyting else.

I used chat.

I told my device is totally dead cannot restart and I even did  factory reset and restarted.

Got advice : change clock face.

Tried to explain the difficulty with not starting device to change clockface.

Then later I finally had success.

After factory reset we can proceed to question in fitbit app: "You already have fitbit device, do you want to replace it?"

I changed the question in my mind to the guestion:

"You have already Fitbit device do you want to replace it or start over the old one after factory reset?"

Then I did take option "replace". Then everything went perfectly the device was updated via wifi. (what about meaning of the word replace!)

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @isosika. 

Thank you for sharing what you experienced with your Sense watch. 

It's great to know that you were able to complete the firmware update. Thank you for taking the time to share the solution that you found for this; I'm sure this will be useful for other users experiencing something similar. 

Have a great day.