Lord Forbid I Let It Totally Run Out Of A Charge.

[simsue]

If this Sense runs out of power it is the kiss of death.  It does not want to ever sync again.  Even when I go to start fresh by trying to put it in as "Adding a new device".  When I do that it will just go to my husband's Sense.  His App is on a cell phone.  Mine is on my tablet.  Both are android. Even with his phone turned off,  my app can not find and connect to my Sense to set up.  I am so disgusted with this watch.  I do not have the money to purchase another model.  I am at a loss.  Open to ideas.   

[Guy_]

Hi @simsue  - this isn't a watch problem. If the watch needs charging and you try and add a watch (in order to sync it) and there is another watch available it will try to install it, as that is what you are asking it to do.

To avoid this first fully charge your watch then logout of the app and log back in and it should normally find it fine.

In your case, turn off your husband's watch that's currently connected, remove any Sense Bluetooth entries from your tablet and once you've charged the watch login to the app, and re add your watch, if it doesn't do it automatically.

Then turn off your watch and tablet and let your husband restart his watch and phone and login again to get his watch connected.

Then turn on your watch and tablet.

[simsue]

Thank you so much for the response.  I have my watch charging now.  

[Jezreel]

I think you should try and purchase another model and it has to be a discount for your previous loss