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Lost all my Sense data

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‎05-18-2021 17:51 - last edited on ‎05-22-2021 09:32 by Fitbit Moderator

‎05-18-2021 17:51 - last edited on ‎05-22-2021 09:32 by Fitbit Moderator

Hello,

 

Everything was okay the sync was okay and suddenly at the end of the day want to check my progress and pouf!!! Nothing from 17000 steps to 345?!?! Someone can explain me the reason why i have lost all my data of the day? Thank you folks!

p/s it was an exceptional day...not good!!

 

 

 

Moderator edit: subject for clarity

 

 

 

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‎05-22-2021 09:37

‎05-22-2021 09:37

Hello @Mel0629. Welcome to the community forums. 

 

I'm very sorry for the inconvenience and thank you for the detailed information. In regards with your concerns, I'm not sure what exactly could have caused the inconvenience but I was able to see that you have reached out to our Support Team for further assistance. Since you received some troubleshooting steps from them, I recommend contacting them back if you still require further assistance and they will be more than glad to continue working on your case. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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