Sense doesn't recognize activities automatically

[hmcg]

I have a fitbit sense. Its only 3 weeks old and had a couple o problems needing help rom the solution centre. It still does not record active days or exercise sessions unless started manually . Any suggestions?

Moderator Edit: Clarified subject

[NellyG · Accepted solution]

Hi @hmcg I will move this to the Sense forum where you might get more replies.

What exercises/activities is it not recognising automatically? Have you tried restarting your Sense a couple of times? If not, give that a try and see if it improves it's recognition of exercise.

Restart your Tracker  

[hmcg]

Thank you.

I have selected walk, bike and swim to auto-track. I have used a Charge 3 for 2 to 3 years so had some idea what to expect however after the first week the Sense did not record any days out of 5 exercise unless I started the manual record although it did record zone minutes. After the second week it would not sync either. As you suggest I re-started my device and my iphone 8+; disconnected and reconnected bluetooth; re-paired my phone and sense. but no joy and the device would not sync either. I contacted the help line who walked me through all the trouble-shooting to try to restart the synchronising as I felt this was more urgent than the auto-track, but eventually a factory re-stet was required. This sorted out the sync so I tried a couple of exercise sessions to check the auto-track which still does not work. 

I thought that if the restart would remedy the problem it should have already done so after the intensive efforts the other day. The help desk were very good and I did not want to bother them again if someone in the community could point me in the right direction 

Thanks HMcG 

[Converse]

Auto tracking is set to 15 minutes to be recognized maybe change it to a lower number like 10 or maybe even 8 minutes fair warning though auto recognized does not activate GPS if that a feature you wanted in the info of the exercise. You can change the time in the app under the exercise tile I believe.

[NellyG]

Yes, you are right about the restart. If that was going to fix it, it would have done so by now. My Sense auto recognises when I walk or ride my bike, so it isn't something that affects every Sense. I'd suggest contact Support again and see if they can help.

[hmcg]

Thank you. My sessions were from 45 minutes to well over the hour. I think I will need to contact the help desk again .

[hmcg]

Thank you. I'll do that .