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Metric data stopped

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‎01-08-2022 06:15

‎01-08-2022 06:15

Updated my android 12 pixel 4a 5g on 5 Jan and the Fitbit app stopped recording health metrics except pulse rate.   After many reloads and restarting the Sense watch, I got a short sleep period last night...  No other data recorded.  Anyone else having this issue continuing? 

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‎01-08-2022 07:12

‎01-08-2022 07:12

Hi, @SunsetRunner, welcome, I've not come across your issue but you may find a way forward at  Android App - Fitbit Community. If (as might be the case) you have a syncing problem How do Fitbit devices sync their data? and Why won't my Fitbit device sync? may offer you a way forward. If all else fails I suggest you talk to "Customer Support" here I recommend you use the Chat facility or phone for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎01-10-2022 07:43

In response to Gr4ndp4

‎01-10-2022 07:43

Thanks to all who replied.    Fitbit support took personal interest and suggested that I should update the phone app then get three days of data before expecting complete recovery.   So far, so good!   My takeaway is "update everything any time the operating system is updated".   Thanks again to all who read and repliwd.

 

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