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Multiple failures on Sense

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‎11-11-2021 09:49 - last edited on ‎11-11-2021 15:21 by Fitbit Moderator

‎11-11-2021 09:49 - last edited on ‎11-11-2021 15:21 by Fitbit Moderator

Where to begin........

1) I never receive notifications on my sense despite having it set as a feature.

2) will not connect to the WiFi for said notifications. 

3) never charges to 100%, only ever 99% after a warning to say its slowly charging.

4) it tracks steps whilst I sleep.

5) it tracks many flights of stairs but few steps, the two figures never correlate. 

6) battery life is poor even though the majority of features cannot be used!

7) never been able to use voice assist.

 

At best my sense is a digital watch!

 

Any ideas anyone?

How long is the manufacturers warranty in the uk

 

 

Moderator edit: updated subject for clarity. 

Best Answer
1 REPLY 1

‎11-11-2021 12:00

‎11-11-2021 12:00

Well it doesnt use Wifi for much. The critical thing for notifications etc is the bluetooth connectivity to your phone. Make sure that is working ok. 

I avoid charging any Li battery to 100% - I work on 80-30 range to preserve battery life. I get a couple of days easily.

 

Step tracking can be pretty wierd. My wife frequently gets steps in her sleep too.

Stair tracking is a joke. Completely rubbush. Fitbit promise they are "working on it" but instead we see stuff like "Readiness" to sell their overpriced premium.

Voice assist sounds like same issues as notifications. Check the bluetooth connectivity to your phone.

 

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