help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense not tracking floors after firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2021 08:24 - last edited on ‎08-14-2021 05:17 by Fitbit Moderator

‎08-13-2021 08:24 - last edited on ‎08-14-2021 05:17 by Fitbit Moderator

My Sense stopped logging floors on June 2nd when the update came out. Absolutely none now, it is as if the altimeter stopped functioning once I got the update.

 

***It has been 0 floors every single day since. 

 

Prior to that it was over logging floors, sometimes showing over 100 floors when I only walked about 8.

 

Solution? And I have already tried shut downs and reconnects to phone. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎08-14-2021 04:29 - last edited on ‎07-14-2024 11:04 by Fitbit Moderator

‎08-14-2021 04:29 - last edited on ‎07-14-2024 11:04 by Fitbit Moderator

If you see 0 floors on the watch face, check in the Today app on the watch [ you may have to edit what is shown to see floors]. It could be a watch face problem.

If its only in the Fitbit App it shows 0 after syncing you can try clearing the cache, in case its an App corruption issue.

If both the watch and the Fitbit App don't show floors probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer

‎08-14-2021 05:22 - last edited on ‎07-14-2024 11:03 by Fitbit Moderator

In response to Guy_

‎08-14-2021 05:22 - last edited on ‎07-14-2024 11:03 by Fitbit Moderator

Hello @PrincessPeachy. Welcome to the community forums! @Guy_ Nice to see you around and thanks for your great input! 

@PrincessPeachy Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. I was able to see that you have received information regarding this matter and I'd like to let you know that I agree with @Guy_. The best way to get help is to contact our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and our Support Team will be able to review the behavior of your Sense and get back to you with a prompt resolution. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes

‎11-11-2021 12:41 - last edited on ‎07-14-2024 11:04 by Fitbit Moderator

In response to WilsonFitbit

‎11-11-2021 12:41 - last edited on ‎07-14-2024 11:04 by Fitbit Moderator

Hi everyone

I appreciate your participation in the Community Forums. Because this thread is related to a previous firmware update, I'll go ahead and close it from further comments to prevent any confusion.

Please know you can always start a new thread in the Help Forums to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps. Your feedback is truly appreciated, and we'll continue working to improve the Fitbit experience.

Have a good day.

Best Answer
0 Votes