Music control is not working with Spotify

[Tnewton]

I bought my Fitbit Sense so I would be able to control my music and track my workouts from my watch. Whenever I try to change the music it exits my workout and stops tracking. This should be an easy feature to accommodate and a key reason I bought the device. 

Moderator Edit: Clarified subject

[Rich_Laue]

I'm not sure how much of a change you want @Tnewton but try the quick menu option. 

Depending on how the user configured this, it is either holding in the button, or a quick double tap of the button. 

Then you should have access to play, next and previous tracks. 

[Tnewton]

Hi Rich, Thanks for the recommendation. I tried that unfortunately. When i set the button to use the shortcut to hold the side button, it takes me to Spotify, but before it does it says "Starting Spotify will close out Exercise" If i click yes, then it closes and ends tracking my workout and takes me to Spotify. Essentially the watch won't let you have the 2 "apps" running at the same time. 

[Rich_Laue · Accepted solution]

Try picking the music controls, not the Spotify. 

There are some apps that will run in the background, the exercise app is not one of them. 

[Nbonney]

Thank You so much! It works! 

[WilsonFitbit]

Hello @Tnewton @Nbonney Welcome to the Community Forums! Thanks for the input @Rich_Laue 

It's great to know that the instructions given by @Rich_Laue worked for you @Nbonney! I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

@Tnewton if this continues, please let me know. 

See you around! 

[JulianaDandara]

It worked. I add in shortcut “media”.

[Rich_Laue]

Thanks @JulianaDandara I had forgot the exact name, since I'm currently rocking and enjoying the Charge 5