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Sense Touch screen not swipe

Saturday - last edited yesterday by Fitbit Moderator

Saturday - last edited yesterday by Fitbit Moderator

My sense will not swipe or respond to touch.  This is what I have tried:

- Holding button for 10s.  Screen goes blank then the logo appears.  No change.  I tried this 5 times without any difference.  I have also tried this with the charger cord attached.  No difference.

- "forgot: device from my phone. No change

- Changed the watch face.  No difference

- Removed sense from my phone and re-connected.  no difference.

Any other suggestions?.

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

yesterday

yesterday

Hi @DaveCanuck - unfortunately the watch is probably damaged, possibly due to moisture ingression at some previous time, for which there is little remedy.

If other things don't work it is a sure sign and any attempts are likely to make matters worse especially if it is working otherwise.

Do pay attention when charging it doesn't get hot as that is dangerous.

Author | ch, passion for improvement.

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yesterday

In response to Guy_

yesterday

Hi @DaveCanuck!  Welcome to the Fitbit Community! It's great to have you here!

Thank you for letting us know that the touch screen of your Sense is not working.  I appreciate all the steps you have tried before contacting us. 

Has your Sense device synced regularly after the restarts? If it hasn't synced, please try syncing by opening the app or take a look at this help article: Why won't my Fitbit device sync?

 

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