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My Fitbit Sense will not sync

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‎05-14-2021 05:09 - last edited on ‎05-15-2021 08:12 by Fitbit Moderator

‎05-14-2021 05:09 - last edited on ‎05-15-2021 08:12 by Fitbit Moderator

My Fitbit Sense will not sync I followed all the directions to set it up again. It still will not work. I bought it 6 months ago it worked great for a few months. Then it stopped the phone notifications. Now it will not sync to update my dashboard.

 

 

Moderator edit: format

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4 REPLIES 4

‎05-14-2021 05:35

‎05-14-2021 05:35

I haven’t been able to sync for the last 24 hours.

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‎05-15-2021 08:17

In response to Kandiegirl765

‎05-15-2021 08:17

Hello @Ajmdr, @Kandiegirl765. Welcome to the community forums. 

 

Thank you for the detailed information and for following some troubleshooting steps. May you please confirm if these were the troubleshooting steps that you've followed? Why won't my Fitbit device sync?

 

Also, please confirm if you restarted following the specific instructions here: How do I restart my Fitbit device?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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‎05-15-2021 09:01

In response to WilsonFitbit

‎05-15-2021 09:01

Wilson.
Similar issues as on this board.
Sense will not sync.
Ran out of power completely when I was on the road.
Charged it up and followed all the help instructions - a couple of times.

Will not finish the sync.
Any help would be appreciated.

Kev

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‎05-15-2021 11:58

In response to WilsonFitbit

‎05-15-2021 11:58

I hope it it an app problem and the bugs can get fixed.
I went through all the steps listed on the help are on the app. I set it up again.
It is working better than it was on Thursday. Thursday is when is stopped working correctly.

Thank you,
Amy Epley
Sent from my iPhone
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