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My Sense 2 is vibrating but won't turn on

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‎01-20-2025 13:25 - last edited on ‎01-21-2025 09:09 by Fitbit Moderator

‎01-20-2025 13:25 - last edited on ‎01-21-2025 09:09 by Fitbit Moderator

Hi i have had a Sense 2 for just under a month now and yesterday my watches battery went flat, today i went to go charge the watch and the watch will show fitbit logo on charge and for a few seconds once off charge. Now the watch wont turn on and when i click the side button there is a white stripe that appears everytime i press the button in different locations 

Hope to find a solution if someone has one 

Things ive tried:

Changing clock face, holding the side button for 10,20 and 30 seconds and also done same on charge

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎01-21-2025 09:24

‎01-21-2025 09:24

Hi @Kylemuiaa, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Sense 2 that is constantly vibrating and not turning on. I appreciate the efforts you have already made by restarting the device and changing the clock face.

Have you tried to set up your Sense as a new device?

- From the Today tab in the Fitbit app on your phone, tap the devices icon .
- Tap Add more devices.
- Choose the Sense 2 from the list and follow the on-screen instructions to continue.

If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

If you have exhausted troubleshooting, i recommend that you contact our support team for further assistance. They count with more resources to help you with this matter. I appreciate your time in this process.

I hope you'll find a solution to your issue. Have a great day.

Best Answer