My Sense screen is damaged

[GorillaBob]

The 2nd day after taking my Fitbit Sense 3 out of the box - I brushed it against my counter and the screen shattered. I had my last fitbit for 3 years and it was a tank.  Highly disappointed that the screen is not made more resilient or out of Gorilla Glass or something of the like.  I read another thread that said Fitbit will not replace screens, disappointing. 

Moderator edit: updated subject for clarity

[GorillaBob]

Fitbit - I spent nearly $400 on this product and I want to use it.  Can you please tell me how I can purchase a replacement screen? Or is there a third party that repairs these products? I've called several and they all tell me they can't source the parts. Are you selling parts to repair stores?  

[CybrHwk]

If it's the Versa 3 you are talking about it doesn't have Gorilla Glass but the Fitbit Sense does. You are also in the wrong forum for the Versa 3 discussions

[GorillaBob]

CybrHwk - I clearly stated above that I am referring to the Fitbit Sense 3.  You are in the wrong forum to be discussing the Versa 3 - please keep the thread on topic. 

[CybrHwk]

There's no such thing as a Fitbit Sense 3!

[Mladen90]

"A polished stainless steel ring, custom AMOLED display, laser-bonded Corning® Gorilla® Glass 3 and innovative biosensor core make every piece of Sense exceptional by design."

From fitbit site...but you're probably talking about Versa 3 as other already said. 

[EdsonFitbit]

Welcome to the Fitbit Community @GorillaBob.

I'm sorry to hear about the issue with your Fitbit Sense. Thank you for the information provided.

Currently there are no reparation centers to fix Fitbit products. Our team is working constantly to improve our products and services. Your feedback is highly appreciated.

- To avoid any misunderstanding, our most recent products are Fitbit Versa 3 and Fitbit Sense.

- The Fitbit Sense is actually made out of Gorilla® Glass 3 as mentioned above and specified in the Official Site .

- If there is any third party that repairs Fitbit products we are not selling parts to them.

- We don't sell replacement screens.

@CybrHwk @Mladen90, thanks for your support.

If you have any question, please let us know.