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My Sense Controls don't stay connected to Bluetooth

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‎08-13-2021 08:05 - last edited on ‎08-14-2021 16:49 by Fitbit Moderator

‎08-13-2021 08:05 - last edited on ‎08-14-2021 16:49 by Fitbit Moderator

My Sense Controls don't stay connected. I have tried everything. I looked up the answer and tried suggested solves

Turn off phone - reconnect fitbit 

Turn off bluetooth - re-pair

It connects and stays connected for a short while but disconnects quickly.

Any ideas? 

 

Moderator Edit: Clarified subject

 

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‎08-13-2021 18:13

‎08-13-2021 18:13

Hi @Ines,

 

Have you tried rebooting the Sense?  Mine did the same thing a few weeks ago, turns out it needed a reboot.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-14-2021 01:53

‎08-14-2021 01:53

Do you receive calls, notifications, etc?

 

 

I have and iPhone 6s Plus and I too got frustrated that the sense controls will not stay connected.

The key is they are not supposed to stay connected. They connect when a call comes in or notifications.  Forgive me if you have the manual or gone through these steps but make sure you have done these steps and you should be able to get the functions you want.  

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

 

A help article.

 

https://help.fitbit.com/articles/en_US/Help_article/1979.htm

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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