My Sense Died

[LostGirlKC]

Hi -

My Sense is only a watch. A few months after the warranty expired, the green light on the back stopped working and it cannot track my sleep, breathing (when meditating), heartrate, and 2 days later the steps stopped tracking. I called customer service a few times and ended up doing a factory reboot. It started working for 2 hours and stopped again. I called CS again and their solution is to give me a 35% coupon for a new product. No thanks - I am going to Garmin or apple phone. At least I will know they last more than ONE YEAR.

Disappointed in the product and in the Fitbit company.

[btwasem]

They only offered me 35%.
No replacement as it was just outside warranty.

[altdel]

These watches are designed to work for a little over a year, not a moment longer. The technical term for this is Planned Obsolescence.

[Bsqrd]

Just got the same poor offer. One month past the warranty.  I'm not happy.  Looking for other options.