My Sense band latch broke

[TjAngelo85]

Bought the sense for myself for mother's day. It kept falling off my wrist, the band latch was broken. I sent it back on June 6th, still have not received my refund or anything at all. The watch was a p.o.s. right out of the box. Over $200 for nothing!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @TjAngelo85.

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Your time while dealing with this situation is highly appreciated.

I noticed that you've been in touch with Customer Support and they provided information about your refund. Thank you for your patience while dealing with this situation.

Have a nice day.

[giag]

I bought my Fitbit in May and purchased the insurance.  Yesterday the button latch detached from the band. It hasn't been exposed to water at all and I haven't been wearing it tight.  I tried to file a claim but found that there is a $35 deductible so why bother.  The bands are garbage.

Moderator edit: all-caps

[EdsonFitbit]

Welcome to the Fitbit Community, @giag.

Thank you for informing us about the difficulties you experienced with your Fitbit Sense wristband.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.

[samrmichael96]

I would like to get another fit bit my recent one broken 

[Gr4ndp4]

Hi, @samrmichael96 , welcome, you should talk to "Customer Support" and use the Chat facility or phone for a prompt response. Bear in mind Fitbit's warranty has a time limit and excludes liability for accidental dame unless you've taken out the extended warranty.

Cheers