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My Sense battery drains quickly

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‎07-17-2022 20:39 - last edited on ‎07-18-2022 18:46 by Fitbit Moderator

‎07-17-2022 20:39 - last edited on ‎07-18-2022 18:46 by Fitbit Moderator

I have had my sense for about a year.  I noticed suddenly my battery drains quickly.  I charged last night and I’m at 59% today with old a 5 mile  gps run.

 

i have tried new cable

cleaned connections 

shut off after each gps workout

changed to a bland clock face (Fitbit)

called customer support and repeated above

 

i did get a new iPhone 13 and that’s when I noticed

 

ive re paired and disconnected and repeated.  I also noticed it doesn’t stay connected.

 

any resolution hope 

 

Moderator edit: updated subject for clarity

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‎07-18-2022 18:45

‎07-18-2022 18:45

Welcome to the Fitbit Community, @runbertarun.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

If after following the instructions provided by Customer Support you continue having issues with your Fitbit device's battery life please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

 

Have a nice day.

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