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My Sense displays only the logo screen

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‎04-28-2022 10:14 - last edited on ‎05-04-2022 16:41 by Fitbit Moderator

‎04-28-2022 10:14 - last edited on ‎05-04-2022 16:41 by Fitbit Moderator

I've had 2 sense quit shortly after the warranty ran out.  They go to the logo screen and will charge but won't start up, even after trying a reset many times.

 

Moderator edit: word choice

Moderator edit: updated subject for clarity

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‎05-04-2022 16:40 - last edited on ‎07-24-2023 09:33 by Fitbit Moderator

‎05-04-2022 16:40 - last edited on ‎07-24-2023 09:33 by Fitbit Moderator

Welcome to the Fitbit Community, @Hivolt.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

In addition to the restart, you can try to set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1651707576684.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.


If you have followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

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