A few nights ago my sense started to vibrate like crazy, when I looked down to see what was happening, I saw that the screen was rapidly rotating through the screen options for the SpO2 watch face (which is what I use) as if I was rapidly tapping the screen.
I tried tapping the screen and tried pushing the side button, neither worked. I was concerned I would not be able to sleep with the watch vibrating continuously and that it would quickly drain the battery. I continued to try both tapping the screen and pushing and also holding the side button. Eventually the screen briefly respond and I was able to set the watch to “do not disturb” which stopped the vibrating.
If it responded at all when I held the side button it would give an error message saying “something went wrong, but if you try again it might work” or something like that. Once it actually worked and restarted the watch. I was hoping this would fix it and briefly it seemed better. But with in a few minutes it began glitching again.
In addition to rotating through the watch face screen it would open the “today” stats and scroll down to the bottom repeatedly and rapidly. I began to wonder if it was possible for someone to hack into my watch (but it certainly didn’t seem like they would be accomplishing anything other than messing with me).
Eventually, that evening the watch face stopped doing its own thing. However, it became pretty much unresponsive. It will not display when raising my wrist. It will only display occasionally and for a microsecond if I press the side button. The screen itself is not responsive to touch and it doesn’t stay illuminated long enough to accomplish anything anyway.
This is the third major issue I have had with this watch and Fitbit. Last year when they did a firmware update that didn’t work with Apple phones and caused the watch to run down the battery almost instantly (so that the watch was completely unusable). For that issue we had to jump through ridiculous hoops and it was weeks before they did anything to correct the issue. Also I had paid for an annual premium membership and they did not provide access or my money back. Eventually my credit card gave me my money back when I disputed the charge with them (and then Apple, who I bought the membership through, threatened to lock my account permanently). So, I have had a lot of headaches with this Fitbit watch and even more with their less than satisfactory or less than helpful “customer service”... so, I will be very pleasantly surprised if there is a quick and simple solution to this current issue that is making my watch almost unusable!
It does appear to still be holding a charge, tracking, and syncing to my iPhone (which is why I am still wearing it). But I can’t access anything through the watch itself, just my phone.
Is anyone else experiencing this!?
Moderator edit: updated subject for clarity
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