My Sense doesn't charge anymore

[Altnaharra]

I was wearing my Fitbit Sense on Friday and realized that the battery is almost empty. I tried charging it, but it didn't react at all. I tried two different charging cables, several different powerbanks, charging devices. nothing helps. I even tried letting it attached to powerbanks, chargers for the whole day. No reaction whatsoever.

[Clove6060]

Have you tried putting it on the charger and then resetting the watch by holding the side button until the Fitbit logo appears, then release and let it process.  May want to try changing the face back to the initial face via the app. See if the watch is responding and data is being sent from watch to the app. 

[Altnaharra]

I tried this several times. No reaction. No logo appeard. 

[Clove6060]

Did you try cleaning the back of the watch?

You didn’t state if your watch is still under warranty but I’d consider contacting Fitbit at this point. 

[SunsetRunner]

My watch won't turn on. Worst buy ever. 

Problem from the beginning and they replaced it in December and ir won't turn on .I payed 329 euros so I am taking it further, its disgraceful 

Christina Solon 

[Guy_ · Accepted solution]

Hi @SunsetRunner - in your case it could simply be a cleaning or charging problem, see this link How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[willjoe]

Check the charging cable
Make sure it's securely plugged into both your Fitbit and the power source. Try using a different USB port or wall adapter to see if that helps. And if you have a spare charging cable, try using that as well to see if the issue is with the cable itself.

Regards,

Will