My Sense doesn't sync with iPhone 11 Pro

[MBHSENSE]

My Watch Sense doesnt sync to my Iphone 11 pro and I can not see the results of my sleep already

Moderator Edit: Clarified subject

[Marrrmaduke]

@MBHSENSE have you tried rebooting your phone and watch (long press the button for 10 seconds or so until the screen goes black and fitbit logo flashes)?

[MBHSENSE]

Yes I’ve done it many times.A code appears then I encode it but this comes
out after
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Inline image

[Marrrmaduke]

@MBHSENSE sorry I'm afraid I didnt get it. What code? 

[MBHSENSE]

I have done it so many times.I delete and set up again the sense device,I
got the 4 digit number but after that this one appears
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Inline image

[Marrrmaduke]

@MBHSENSE From what you're describing you've been performing a factory reset and pairing device again. This should be done as the last resort. Is your Fitbit linked to your account now, i.e. can you see it in your Fitbit mobile app?

[MBHSENSE]

This is now what i see in my cellphone
--

Inline image

[Rich_Laue]

Removing a none syncing tracker from the Fitbit account will never fix a sync problem. It will however dig a deeper hole to climb out of. 

I would go through the sync steps. Once the sync issue is fixed, you should be able to setup the tracker. 

[Marrrmaduke]

@MBHSENSE Could you please attach the picture of devices linked to your account? Please go to https://www.fitbit.com/settings/profile and take a screenshot. I would like to see the devices listed under Account on the left side, like here:

The easiest way to attach image is to use a browser on your computer, then when replying to a post (clicking the blue Reply button), you will see a preview window with a bunch of icons. Please click the little camera icon to attach the picture:

[WilsonFitbit]

Hello @MBHSENSE Welcome to the Community Forums! @Marrrmaduke @Rich_Laue I appreciate your input! 

I was told by our Support Team that you contacted them. Our team will get back to you with more information about your case. But if you require further assistance or if you have any additional questions, I recommend updating your case one more time. 

Have a great day!