My Sense is dead

[skipdisk]

I started have problems with the 2.5 year old Sense last week.  The sensors stopped working.  Then, it would not charge, and now it is completely dead.  I contacted support, and they told me to expect a follow up email with a discount code for a new Sense.  That was a week ago, and I have not had any response to date.  Has Fitbit support gotten really bad, and incompetent.  I always thought Fitbit was a customer oriented service company.  Not sure what to do next.

[Gr4ndp4 · Accepted solution]

Hi, @skipdisk welcome to the community, I would suggest you contact them again here and use the Chat facility or phone for a prompt response. If you can recall the time & date you contacted them last that will no doubt be helpful.

I hope this helps.

Cheers

[skipdisk]

Thanks @Gr4ndp4  I did contact support for a chat, and they are responding