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I started have problems with the 2.5 year old Sense last week. The sensors stopped working. Then, it would not charge, and now it is completely dead. I contacted support, and they told me to expect a follow up email with a discount code for a new Sense. That was a week ago, and I have not had any response to date. Has Fitbit support gotten really bad, and incompetent. I always thought Fitbit was a customer oriented service company. Not sure what to do next.
Hi, @skipdisk welcome to the community, I would suggest you contact them again here and use the Chat facility or phone for a prompt response. If you can recall the time & date you contacted them last that will no doubt be helpful.
I hope this helps.
Cheers
Gr4ndp4 | UK AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
Hi, @skipdisk welcome to the community, I would suggest you contact them again here and use the Chat facility or phone for a prompt response. If you can recall the time & date you contacted them last that will no doubt be helpful.
I hope this helps.
Cheers
Gr4ndp4 | UK AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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