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My Sense is not able to charge

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‎12-25-2022 18:03 - last edited on ‎12-26-2022 12:12 by Fitbit Moderator

‎12-25-2022 18:03 - last edited on ‎12-26-2022 12:12 by Fitbit Moderator

I am unable to charge my fitbit please give me a solution it's not been a year 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎12-26-2022 03:59

‎12-26-2022 03:59

Hi @liji I have found that the charger is oftenthe problem with the Sense chargers. One of the pins on the charger occasionally gets stuck, so check that. Have a look at THIS Help Article on charging problemsand see if anything there helps you. As it is under a year old it is probably still covered by warranty so if the problem persists, contact Fitbit Support  .

Community Council Member

Helen | Western Australia

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Best Answer
0 Votes

‎12-26-2022 05:58

In response to NellyG

‎12-26-2022 05:58

My Fitbit Sense quit charging too. The company was not supportive, after one year and a half I was left without a watch! Too expensive to buy every year. I tried a new charging cable, cleaning and new outlets, to no avail. I sure hope your Fitbit  is under warranty. Ugh 

Best Answer

‎12-26-2022 07:48

In response to C4Me

‎12-26-2022 07:48

It is really a pathetic design, charger that came with my Sense lasted all of 30 days bottom left pin stuck inside and does not move in and out like the others will not charge.  Purchased a new one from them and it did the same thing so needless to say they need to redesign that mess and recall the sense model and give us something that will work.  

Best Answer