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My Sense is registering extra steps

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‎07-05-2022 06:48 - last edited on ‎07-06-2022 15:58 by Fitbit Moderator

‎07-05-2022 06:48 - last edited on ‎07-06-2022 15:58 by Fitbit Moderator

This serious bug is not fixed. Why won't Fitbit listen to users? My Sense has been picking up 5000 erroneous steps from the app (the device is correct until I sync) during the night and when it shows me in deep sleep. Please! give users a quick way to reset steps for the day since you don't seem able or interested in fixing the root problem. I'm primarily using my device to count steps, so this is a major issue for me.

 

Moderator edit: updated subject for clarity

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‎07-06-2022 15:57

‎07-06-2022 15:57

Thank you for visiting the Fitbit Community, @kithurston.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the time you spent trying to get them resolved.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having the same problem, please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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