My Sense keeps rebooting by itself

[Smmcgurt]

My sense shows the teal logo on the screen for 5-10 seconds, then disappears and nothing will show at all. Then 5-10 seconds later, the logo appears again. This cycle continues over and over. I can’t wear it while it is doing this because the unit vibrates each time it goes off and then again after it turns back on. I have only had this device for 10 months.

Moderator Edit: Clarified subject

[LokeAa]

Try a factory reset:

• Press and hold the side button until the screen turns off.
• After the screen turns off, you should feel a short vibration.
• As soon as you feel the vibration, release the side button and immediately press and hold that button again.
• Keep pressing until the Fitbit logo appears and disappears, and then once again, immediately release the button and press and hold it until you feel another vibration.
• After you feel that vibration, release the side button, this final vibration indicates you started the factory reset for your F

[LizzyFitbit]

Welcome to the Community, @Smmcgurt. @LokeAa Thanks for your help.

@Smmcgurt I've moved your post to the Sense board so we can keep the forums organized. Thanks for the detailed information, and I'm sorry you've had this experience with your watch. I went ahead to check your details and it seems you already have a case created. I'm glad our Support team is providing you with assistance, and let me recommend to keep an open communication with them.

[MJMiede]

What was the resolution? Mine has started doing that same thing today. 

[LizzyFitbit]

@MJMiede, Welcome to the community forums.

Thanks for joining this thread and letting me know about your Sense. I'm sorry for this inconvenience and it seems you already contacted our Support team. I'm glad they provided you with assistance, and please reply back to them if you have more questions about your case. I hope we can get you back on track soon.

[Steve_Moonborn]

@Smmcgurt  and @LizzyFitbit check out the thread labeled "Sense stuck on a reboot loop". Your situation sounds similar.

[LizzyFitbit]

Hi there, @Steve_Moonborn.

Thanks for the heads up, I'll address the other thread.

By the way, if you feel a post may require some sort of attention, you can also flag it down so it can be handled by the moderation team.