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My Sense looses sync

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‎05-17-2022 03:51 - last edited on ‎05-17-2022 13:43 by Fitbit Moderator

‎05-17-2022 03:51 - last edited on ‎05-17-2022 13:43 by Fitbit Moderator

My sense looses connection everyday. 

It will not sync, I've turned off Bluetooth, I've rebooted my phone, restarted my fit bit. 

 

The only thing that works is to do a hard reset and set it all up over again, every single day. 

 

What is happening, how can I solve this? 

My app.is up to date, my phone is up to date. 

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎05-17-2022 13:42 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

‎05-17-2022 13:42 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

Welcome to the Fitbit Community, @Deeofmayhem.

I’m sorry to hear that you are having difficulties to sync your Fitbit Sense. Your time while dealing with this situation is highly appreciated.

Please make sure Power Saving Mode or Battery Saver is turned off on your device. This mode frequently causes the device to disable Bluetooth.

In addition to the troubleshooting steps you've performed, you can find some other instructions to resolve syncing issues in this article.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

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‎05-17-2022 13:42 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

‎05-17-2022 13:42 - last edited on ‎07-24-2023 08:50 by Fitbit Moderator

Welcome to the Fitbit Community, @Deeofmayhem.

I’m sorry to hear that you are having difficulties to sync your Fitbit Sense. Your time while dealing with this situation is highly appreciated.

Please make sure Power Saving Mode or Battery Saver is turned off on your device. This mode frequently causes the device to disable Bluetooth.

In addition to the troubleshooting steps you've performed, you can find some other instructions to resolve syncing issues in this article.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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