My Sense replacement is taking too long to ship

[Gillywilly10]

Has anyone had problems receiving a replacement under warranty?

my sense stopped working so was granted a replacement!! All the emails came saying it was in the process 2 weeks later still no sense???

no joy getting any response from google and Fitbit now say I have to wait another 8 days till it can be re issued again so frustrating!!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gillywilly10. Welcome to the Fitbit Community Forums. I apologize for the delay in getting your Sense, I understand why you're feeling frustrated as it's been longer than two weeks in the waiting. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your replacement status.

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there. 

Thanks in advance.

[Gillywilly10]

Thank you for your reply I now have to wait another 8 working days but no sign of any shipping updates it just says waiting to be processed!!!!!!

if my sense was older I would discard this and go to apple im seriously done with Fitbit and poor customer service 😔