My experience with Sense and Customer Service

[Pixer]

I have a Sence. When I plugged it in I got a message saying device too hot to charge. I was in the house over an hour. I unplugged it. Tried again an hour later same message. I went and bought a new Fitbit charger, same message. I cleaned the back of my Fitbit. Tried again the next day. Same message. I contacted Fitbit. They went thru all the trouble shooting with me. So the end was told I would get an email. I got the email and said it’s out of warranty. I will get a discount. How very disappointing after all  these years. Let me just say, they don’t stand behind their product. I’ve had many Fitbits. Actually I got my 10 year badge today!  Buyer beware. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pixer. Welcome to the Fitbit Community Forums. Thanks for the details provided and your time in trying to troubleshoot the issue with your Sense prior to posting here and contacting our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[SteveM54]

I'm setup with my new Garmin Instinct 2X so I have moved on from this embarrassment of Fitbit's downfall. 

While I will always monitor the community forums to see the progression of this fiasco, I feel nothing for the lackeys' that delete the posts of paying clients that have been ripped in order to hide the sin that Fitbit is responsible for. 

[Pixer]

Hi Steve 

This will be the last time for me if it doesn’t last. It’s almost down to a science. Every 1 to 2 years I need to

replace mine due to not working. The last 1 stopped within the year. I was pleasantly surprised it was replaced. When I questioned the warranty on the 1 they sent me…… I didn’t get a year only the remainder 

of the time from the failed 1.  I bought a Garment for my husband 4 years ago, it still works. I'm sure

you’ll have good luck with yours. Thanks for responding.