help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Sense screen suddenly broke down

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2023 07:16 - last edited on ‎05-27-2023 11:12 by Fitbit Moderator

‎04-22-2023 07:16 - last edited on ‎05-27-2023 11:12 by Fitbit Moderator

Dear Fitbit,

 

it is very hard to get in touch with your company unfortunaly. My fitbit screen suddenly broke down a couple of weeks ago: it shows red stripes. I want to return it but I can’t find any option how to do this in the Netherlands. Can you please contact me on my emailadress of phonenumber? And tell me how to send it so you can check my watch? 🙂 thanks in advance.

 

Moderator edit: clarified subject.

 

 

Best Answer
0 Votes
1 REPLY 1

‎04-22-2023 20:04 - edited ‎04-22-2023 20:05

‎04-22-2023 20:04 - edited ‎04-22-2023 20:05

Hi @Lisssk - probably best to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

 

If you bought it in a shop you can take it there for replacement if it is still under warranty.

Author | ch, passion for improvement.

Best Answer
0 Votes