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My Sense stopped working

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‎12-21-2021 08:25 - last edited on ‎12-23-2021 15:47 by Fitbit Moderator

‎12-21-2021 08:25 - last edited on ‎12-23-2021 15:47 by Fitbit Moderator

Hi folks, seasons greetings 

I purchased in spring a fit bit, in five months the screen blew, Fitbit kindly replaced it, witching six weeks it has stopped working, I was advised to try several ways of getting it to work, it didn’t work, now told sorry, it’s not covered by any warranty, but here’s 30% off if you buy another ? Don’t think so

 

Moderator edit: updated subject for clarity

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‎12-23-2021 15:24

‎12-23-2021 15:24

Welcome to the Fitbit Community, @AshleyMCollins.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

You can check the Fitbit Warranty here.

 

Have a nice day.

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