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My Sense stopped working

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‎06-04-2022 03:33 - last edited on ‎06-06-2022 16:40 by Fitbit Moderator

‎06-04-2022 03:33 - last edited on ‎06-06-2022 16:40 by Fitbit Moderator

I am so disappointed the first fitbit Sense I purchased lasted less than 12 months. It was replaced and again the replacement did not last for 12 months. Has anyone else had this experience 😳 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-06-2022 16:39

‎06-06-2022 16:39

Welcome to the Fitbit Community, @CBuser.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the time you spent trying to get them resolved.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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‎06-06-2022 16:56

‎06-06-2022 16:56

Yes! Once before and I changed to Apple Watch. I am really more fond of the Sense.  My kids purchased one for me Christmas’21.  Because I love to swim, I reread everything on line about submerging the Sense, and thought great! I’ll capture my pool exercise.   Well, today it died, I put it on the charger. So glad I was home b/c this sucker was so hot, it may have sparked a :fire: flame! Which is how I am feeling!!!  I guess I’m in the market for something new, not Apple Watch though! So disappointed! 

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‎06-06-2022 17:31

In response to EdsonFitbit

‎06-06-2022 17:31

I asked how long the Fitbit Sense should last me and not one of you team members could answer. I said I was not comfortable buying another Sense if the possibility was that it would not last for 12 months, were they willing to give me more than 35% discount because I am also a premium member, they refused. 
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