Blank screen when swiping up from the clockface - moderator's fix does not work

[Witty_username]

The screen of my fitbit sense goes blank when I swipe up. Swiping left and right work perfectly fine and there has been no damage to my sense. There is another post about this issue on here where a moderator said that changing the clockface would resolve the issue. I tried doing this, restarted my device, etc, etc, but the issue still persits. My sense is practically unusable because of this issue.

Does anyone know of a way to fix this?

[LZeeW]

@Witty_username   I had this happen on my Versa 3 three or four times.  It has the same operating system as the Sense.  Please restart your Sense by holding the button for 10 seconds or more until the Fitbit logo appears.  That always worked for me and sounds like the one thing you didn't try.

[Witty_username]

Thank you for your prompt reply. I did restart the device, but that did not seem to help. My sense was working perfectly fine up until this.

Ah - I wrote phone instead of device in the initial post - sorry!

[Heather-S]

@Witty_username Mine has done this on and off for months. The only way I've found to "fix" it is to do a restart of the device like @LZeeW said but it was a temporary solution, as it has always come back. Knock on wood though, it hasn't happened in 11 days.

[LZeeW]

@Witty_username   Just to clarify, did you hold the button until the screen went black and the logo appeared?  Sometimes, when I hold the button, the screen goes black, but then the clock face appears.  You need to see the Fitbit logo to confirm a restart.

We used to recommend restarting two or three times if it didn't work the first time.  I haven't recommended that in a while, but it's worth a shot.  Another simple troubleshooting step is to sync your Sense, remove it from your account then set it back up as a new device.  No guarantee, just another troubleshooting step.  Like I wrote, one restart always worked for me.

It's my personal opinion that you should contact Support before doing a factory reset.  There have been a few instances of devices getting bricked in a factory reset.  I don't want to be responsible for that.  If you do contact Support, the best way to describe your issue is that your widgets disappeared.  Good luck.

[Witty_username]

Thank you once again. I had to restart it several times, but it is now working. Let's see how long this lasts 😃

- Thank you for your help