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My Sense tracks active zone minutes while sitting idle

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‎03-13-2022 10:59 - last edited on ‎03-16-2022 17:23 by Fitbit Moderator

‎03-13-2022 10:59 - last edited on ‎03-16-2022 17:23 by Fitbit Moderator

Active zone minutes are tracked even while sitting idle. This happens quite often nowadays and today it tracked 20 zone minutes when I was sitting idle in the back seat of my car and my driver was driving the vehicle. What should be done?

 

Moderator edit: updated subject for clarity

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‎03-16-2022 17:22

‎03-16-2022 17:22

Welcome to the Fitbit Community, @Ayshnaz.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

Our team has recently released a new version of the Fitbit app (3.55 for iOS and Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

In addition, you can restart your Watch by following these instructions.

 

Hope this helps.

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