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Sense not syncing

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‎03-13-2022 09:48

‎03-13-2022 09:48

I have a Google pixel 6 and I think I'm up to date on everything but my sense won't sync to the app. This has been happening since 3/8/2022, and it's driving me mad!!

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‎03-16-2022 17:40

‎03-16-2022 17:40

Welcome to the Fitbit Community, @XyliaMai.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

To resolve syncing issues we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1647477368172.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you see any error message, please attach a screen shot for further investigation.

 

Hope this helps.

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