My Sense tracks sleep when not in use

[LokeAa]

The clock face fell off on Saturday.

Sleep has not been registered for more than minutes the past 3 weeks. It is not very reassuring when it registers sleep time, and SPo2, when it is not worn...

Edit: I also have a pulse, and I'm given "Activity Mins" 🤔

 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @LokeAa.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[LokeAa]

I got a new Sense, but no answer to how it is possible for a broken device to register sleep and healthmetrics. 

[EdsonFitbit]

Thanks for your response, @LokeAa.

I'm glad to hear that your Fitbit Sense was replaced.

Since sleep tracking and SpO2 are based on your heart-rate, when not wearing your Watch please place it upside down with the green lights pointing towards the ceiling.

Have a nice day.

[LokeAa]

@EdsonFitbit Since when is it possible to turn off the HR Sensor on Sense and Versa 3?

[EdsonFitbit]

Thanks for your response, @LokeAa.

Actually, there is no option to turn off the heart-rate sensor on the Fitbit Sense. Sorry for the misunderstanding. I just edited my response above to avoid any confusion.

Have a nice day.