My Sense won't connect or sync to the Fitbit app

[CarlaBrussels]

My Sense can not find my iPhone, phone will not connect to Fitbit app

Moderator edit: subject for clarity

[SunsetRunner]

Did you recently update the phone's operating system?

[CarlaBrussels]

Hmmm excellent idea

[WilsonFitbit]

Hello @CarlaBrussels, @SunsetRunner It's nice to see you around! @SunsetRunner Thanks for your input! 

Adding to @SunsetRunner's post. If your Sense is still experiencing any syncing inconvenience, I recommend following the troubleshooting steps suggested in this help article: Why won't my Fitbit device sync?

Hope this helps. 

[CarlaBrussels]

Great, thanks!
Carla

[JsnC]

1st time set up very easy with Sense. However, it stared to fall to sync more and more often after 3 months. Every time more difficult to set up. Too fed up with the deteriorating quality. 

Last night my android phone installed updates.  Sense failed to sync again! Spend 15min to finish set up but failed again later. .

The tips / fix it page are not helpful!  Once my phone found Sense, pass code didn't show up!  Finally after spending more than 1 hour I succeeded !

Sadly enough, it failed to sync again 5 hours later! 

Moderator edit: word choice

[Rich_Laue]

If your phone installed updates, I would power down the phone, and restart. 

If that fails, I would remove the fitbit app, restart phone, install a fresh copy of the fitbit app. 

You should not be setting up the tracker, it already is setup and should not be removed from the account for a non-syncing issue. The problem is between the phone and the tracker. Removing the device from the account is simply telling fitbit that the tracker is not going to be used anymore. 

The app needs the tracker to be attached to the fitbit account to know which tracker to sync. 

Try turning the phones Bluetooth off/on

Check for fitbit app updates. 

Clear the phones cache. 

Restart tracker

Restart phone

Force stop the fitbit app, it is not enough to swipe out of memory. 

Power down both phone and tracker. 

Log out / in, in the fitbit app. 

Clear the fitbit apps data. 

Remove the fitbit app from the phone, install fresh. 

If all of the above fails, then and only then you may want to try removing the tracker from the fitbit app. However in the last 7 years, I have only removed a tracker once for a sync issue. 

[WilsonFitbit]

@CarlaBrussels It's been a pleasure. @JsnC Welcome to the community forums. @Rich_Laue Nice to see you around and thanks for your input. 

@JsnC I'm very sorry for the inconvenience and thank you for the detailed information and for the steps you've followed. Pretty much, most of the troubleshooting steps are suggested on the post above. 

If the inconvenience still persists, you can also contact our Support Team for further assistance. You can contact them through chat or over the phone and you can click here to get connected. 

See you around. 

[CarlaBrussels]

Thank you so much I will try all this!

carla

[WilsonFitbit]

@CarlaBrussels It's been a pleasure! 

I hope this helps to resolve the inconvenience! 

Have a great day!