My experience with Fitbit Sense and the Customer Service

[Scuz18]

My Fitbit sense bricked after 10 months in use. It wouldn’t charge anymore. Now this is probably my 1st expensive Fitbit product. I usually stick to apple. But I liked the fact that Fitbit could track sleep while Apple Watch couldn’t. 
I contacted Fitbit support. They said the device is under warranty & it would get replaced. I reported the issue 1st week of October and it will be 2 months and no resolution of the case yet. Is Fitbit support that bad? 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Scuz18  when you got with customer support, what did they tell you? Customer support generally works with you and has you do a few things to establish what the problem is and failing to resolve it, they can authorize a replacement. Normally a replacement means you receive a shipping label so you can return it. These are the community forums, where we're users of the devices, but not employees of the company. Support isn't bad, but sometimes emails do get lost. Have you gotten back with them since the first of October?

[Guy_]

HI @Scuz18 - there is quite a common fault with the charger, If you can't get a replacement  from Fitbit under warranty you can get one online elsewhere. This should resolve your flat battery problem.

In all probability one of the 4 pins in the charge cable isn't properly seated or the same length as the others and so doesn't make good contact.