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My experience with Fitbit Sense and the Customer Service

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‎11-09-2022 08:17 - last edited on ‎11-11-2022 02:28 by Fitbit Moderator

‎11-09-2022 08:17 - last edited on ‎11-11-2022 02:28 by Fitbit Moderator

Hello, my fitbit (10 month old Sense) has just died and went through the troubleshooting with an online chat. Its been agreed that its died - the choice is 50% off a new one or a complimentary replacement. Anyone know if the complimentary replacement is NEW or REFURBISHED one????? - having bought two this time last year for xmas, a refurbished one would be an insult!!!!

 

 

Moderator Edit: Clarified subject

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‎11-09-2022 08:47

‎11-09-2022 08:47

Hi @charliereed  you can read more about the policy here - click to read information. Usually they send what is available in the warehouse when they receive your order. If it's a refurb, that is when someone has returned an item due to it being the wrong size or color.

Stepping in the U.S.A. since September 2013. Android 14

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