I agree with most of what you say, @SunsetRunner and @SunsetRunner.
But I wouldn't say Fitbit doesn't care about our complaints as users. I would rather bet that the software team just can't keep up with all the bug or shortcoming reports and complaints. But so far I had a good experience with chat support, the few times I used it. They were really helpful and quick to respond. Although the solution to my problem then (with a Versa 2) was a quick return and refund...
My opinion is that the base Sense problem is a commercial one: they tried to keep up and even go ahead the other competing brands on new features, without being fully prepared for it. I actually bought my Sense because of the new ECG feature, which works quite well. I also note an improvement on the ocasional innacuracies of heart rate, compared to my previous Versa 2. Still not perfect, but after a few weeks I learned how to avoid those awkward spikes I had often in the beginning. The new tips on the manual and the net help pages were quite helpful.
There is also the very different ways users use the Sense. There are the old walkers, like me, who just don't jog nor use Sense on heavy physical activities, and the other extreme, like the young intense runners, for instance. Browsing this forum, I realized the problems are often the opposite for ones and the others. So, the question is: is it wise, or even feasible, to release a product that tries to please everyone?
So, maybe in 6 months from now we will have a Sense with very few bugs... I hope that will be sooner 🙂
