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My sense stopped working.

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‎09-15-2022 04:36

‎09-15-2022 04:36

Have had less than a year (almost a year). Doesn't charge anymore. Tried different outlets, no go. I have cancelled premium subscription, uninstalled app for it. Tried to go back to an older one I had. Won't charge either. Both were left to charge for a couple of hours. Nothing. I give up on fit bit.

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‎09-15-2022 04:51 - edited ‎09-15-2022 04:54

‎09-15-2022 04:51 - edited ‎09-15-2022 04:54

Hi, @sasaki11, welcome to the community, do look at posts about charging, check the pins on the charging cable & clean the back of your "Sense". The warranty will undoubtedly cover you if you can't resolve your problem quickly and have had it for less than a year. You should contact "Customer Support" without delay using the chat facility or phone for prompt attention.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎09-15-2022 22:03

‎09-15-2022 22:03

According to Fitbit, you can press and hold down the solid state button on your Sense for 10 seconds if it's frozen. At first, it will look like nothing is happening, but keep holding the button down. After 10 seconds, the Fitbit logo will display, and your watch will restart.

 

Hope this helps

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