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@marylou4032 - see your other post for steps to try.
Author | ch, passion for improvement.
Best AnswerMake sure you turned on the Controls on your Fitbit device via the Settings > Vibration & audio > scroll down to Controls and verify they are on and that it shows as paired. Open your phone's Bluetooth settings and check that your Fitbit's Controls are listed as a device in your list of paired Bluetooth devices.
Regards,
Will
Best Answer