My sense won't swipe left or right

[Kumori]

My fitbit no longer allows me to swipe left or right to access other app features on the interface. I am able to swipe up and down just fine. 

I've been trying to troubleshoot this problem myself but have ran out of ideas.

[Guy_]

Hi @Kumori  - try watch restart with the button.

How do I restart my Fitbit device? 

[Kumori]

Restarting has not changed a thing. I let the fitbit drained flat and charged it and it has not fixed the issue either. I'm worried that it is the touch pad that is a problem.

[Kumori]

Does not work.

[Guy_]

@Kumori  - you may need to contact Fitbit support to do a factory reset, via the Fitbit App, click profile photo, Help & support, Contact Customer support 

[angiemckenzie]

Mine won’t swipe left or right, up or down.

Restarted as advised , logged out, logged back in and still no good 

any ideas please guys ? 🙏🏼