New Sense: Screen Still Says to Download the App

[tiltedtiara]

I installed the app and it pulled info from the fitbit but the display still says to download the app in a bunch of different languages. It doesn't even show a clock and nothing I do will fix it. Help!

[Rich_Laue · Accepted solution]

Try doing another add device. The final step of loading the firmware had failed. 

[tiltedtiara]

You are my hero! That worked! Thank you!

[JuanJoFitbit]

Hi @tiltedtiara Welcome to our Fitbit Community. I'm so glad to hear that you managed to get the issue resolved after trying the steps that shared my friend @Rich_Laue. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[georgeinkelowna]

Do I  "Replace Your Fitbit Sense" as prompted?

[Rich_Laue]

Hi @georgeinkelowna I'm not sure what is not happening or why you are setting up. I assume you are in the Add Device Screen. 

Yes, if you choose to replace current tracker, you can not go wrong. If the add tracker fails, the current tracker should not be removed. 

Or you replacing the tracker with itself? 

[JuanJoFitbit]

Hi, @georgeinkelowna. My friend @Rich_Laue is correct. In order to avoid providing wrong information, please provide us more details about your inquiry and we'll be happy to follow up and assist you accordingly.

See you around.