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New Sense never arrived, attempted to contact support

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‎07-31-2021 09:46 - last edited on ‎07-31-2021 10:09 by Fitbit Moderator

‎07-31-2021 09:46 - last edited on ‎07-31-2021 10:09 by Fitbit Moderator

My fitbit sense and the replacement band that I ordered never arrived even though it says it was delivered yesterday. I have tried contacting support about it multiple times and haven't gotten an answer or even acknowledged in the slightest. Is there a way I can get the products I ordered or a refund? It's a little annoying that I'm out a few hundred dollars and I can't even get a single response from fitbit.

 

 

 

Moderator edit: subject for clarity

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‎07-31-2021 10:19

‎07-31-2021 10:19

Hello @Dbehrends1. Welcome to the community forums. 

 

I'm very sorry for any inconvenience caused and thank you for taking the time to provide your feedback. At this time, I'd like to let you know that in order to get further assistance, it is necessary that you please contact our Support Team, this way they can further review your case and provide a prompt resolution.

 

I was able to see that you tried to contact them through chat, but your chats got disconnected. In this case, I'd suggest trying to get in touch with them over the phone, but our phone support team is not available on weekends. If you would like to give it another try, please click here to get connected and initiate a new chat. Your patience and understanding are very appreciated. 

 

On a side note, please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

View best answer in original post

Best Answer
1 REPLY 1

‎07-31-2021 10:19

‎07-31-2021 10:19

Hello @Dbehrends1. Welcome to the community forums. 

 

I'm very sorry for any inconvenience caused and thank you for taking the time to provide your feedback. At this time, I'd like to let you know that in order to get further assistance, it is necessary that you please contact our Support Team, this way they can further review your case and provide a prompt resolution.

 

I was able to see that you tried to contact them through chat, but your chats got disconnected. In this case, I'd suggest trying to get in touch with them over the phone, but our phone support team is not available on weekends. If you would like to give it another try, please click here to get connected and initiate a new chat. Your patience and understanding are very appreciated. 

 

On a side note, please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer